|
 Print PDF
The Background
Baltimore Behavioral
Health provides a mix of
short-term, long-term
and outpatient health
services, including
substance abuse and
detoxification treatment
The organization has
been providing these
life-saving and
community -preserving
services since 1978.
The Challenge
Baltimore Behavioral Health was growing in number and size. Faced with
an outdated Panasonic telephone system, BBH decided it was time to take
advantage of the network infrastructure already in place for the LAN and
capitalize on the cost-savings, ease-of -use, and simplified management
benefits of Voice over IP (VoIP).
The Solution
After reviewing solutions from 3COM, Cisco and ShoreTel, and evaluating
them closely, Baltimore Behavioral Health decided on a ShoreTel IP system
from Nortec, including switches, telephones, and software.
Benefits
The ShoreTel solution simplifies common administrative tasks, improves
reliability with a distributed architecture, and gives employees powerful
handset features that are tightly integrated with Microsoft Outlook.
|
