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The Background
LAYC decided to bring in an independent consultant to assess the state of the
network, make recommendations on critical remedies, and consult on ensuring
the robustness of its IT infrastructure. “Another organization had told us about
what a great job Nortec had done for them, so we called Nortec to see if there
were things we could be doing better,” says Diaz.
“LAYC didn’t know the condition of its network, whether they had correct
security, if their servers were built properly, if they had the right ratio of servers
to users, or if their applications were configured properly,” says Allen L. Brown,
Senior Consultant and Engineer for Nortec Communications.
Nortec began by implementing its Network Status Report (NSR). The NSR
assesses the network on a variety of metrics and criteria, and provides reports
on the current situation. Nortec engineers then use the NSR to provide recommendations
on necessary repairs, reconfiguring, upgrades, or new equipment
purchases.
Diaz had been right to worry about the health of the LAYC network. “The NSR
pointed out that almost immediately LAYC needed to upgrade its servers to
replace some really old servers that were in very important roles. These servers
were about to crash and held important data,” says Brown.
The Challenge
Beyond identifying critical areas of concern, the NSR also laid out projects that
LAYC needed to do in order of importance. Since budget is always a concern,
the NSR prioritized lists allows LAYC to take care of the critical items first, and
plan – and budget – for other projects later. “We took this report like a map, and
helped explain to senior management that some of our equipment was nearing
end-of-life, which in turn, helped them plan for future investments in our
systems,” says Diaz.
Now with peace of mind that comes with knowing the exact status of his IT
infrastructure, Diaz is confident that any future projects will be done with
Nortec at his side: “Allen was so friendly and went way beyond 9 to 5. He
showed us where we were standing. And once we’ve done everything on the
list, we’ll bring him back again.”
LAYC decided to bring in an independent consultant to assess the state of the
network, make recommendations on critical remedies, and consult on ensuring the robustness of its IT infrastructure. “Another organization had told us about
what a great job Nortec had done for them, so we called Nortec to see if there
were things we could be doing better,” says Diaz.
“LAYC didn’t know the condition of its network, whether they had correct security, if their servers were built properly, if they had the right ratio of servers
to users, or if their applications were configured properly,” says Allen L. Brown,
Senior Consultant and Engineer for Nortec Communications.
Nortec began by implementing its Network Status Report (NSR). The NSR assesses the network on a variety of metrics and criteria, and provides reports
on the current situation. Nortec engineers then use the NSR to provide recommendations
on necessary repairs, reconfiguring, upgrades, or new equipment
purchases.
Diaz had been right to worry about the health of the LAYC network. “The NSR pointed out that almost immediately LAYC needed to upgrade its servers to
replace some really old servers that were in very important roles. These servers
were about to crash and held important data,” says Brown.
The Solution
Beyond identifying critical areas of concern, the NSR also laid out projects that
LAYC needed to do in order of importance. Since budget is always a concern,
the NSR prioritized lists allows LAYC to take care of the critical items first, and
plan – and budget – for other projects later. “We took this report like a map, and
helped explain to senior management that some of our equipment was nearing
end-of-life, which in turn, helped them plan for future investments in our
systems,” says Diaz.
Now with peace of mind that comes with knowing the exact status of his IT
infrastructure, Diaz is confident that any future projects will be done with
Nortec at his side: “Allen was so friendly and went way beyond 9 to 5. He
showed us where we were standing. And once we’ve done everything on the
list, we’ll bring him back again.” |
