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Founded in 1972, Lockhart Chemical Company is a specialty chemical
manufacturer with locations near Pittsburgh, Pennsylvania and Flint, Michigan.
In addition to its 60 employees, Lockhart is represented by a network of
stocking distributors as well as direct marketing personnel serving the
Metalworking and Coating markets worldwide.
The Challenge
Lockhart’s primary focus has always been its customers
and supplying them with superior product and customer
service. However, the Pennsylvania-based manufacturer
was encountering recurring problems with its network that not only interfered
with employee productivity, but its ability to respond to valued customers as
well. At times, the company would be unable to print or access the server for
hours at a time. Lockhart desperately needed to upgrade its software, but its
antiquated hardware could not accommodate the upgrade. “Lockhart had
reached a point where there was no longer a quick or long-lasting fix and it was
time to upgrade,” says Linda Kuni, Nortec Account Executive.
Lockhart Chemical knew it needed to upgrade, but it also needed an IT support
service to keep its systems running, secure, and up-to-date - and fall within a
static budget. “Our priorities in evaluating solutions were finding the most
recent version of all hardware and software for the most economical price,” says
Deb Bentley, Corporate MIS Coordinator at Lockhart Chemical.
Lockhart had previously relied on VAI/Computerland to provide IT support, so
when Nortec purchased VAI/Computerland in 2005, Lockhart retained Nortec
and its IT maintenance and support services. Now with an urgent need for
reliable systems with increased functionality, Lockhart turned to Nortec for its
upgrade implementation.
The Solution
Lockhart’s priority was the immediate upgrade of its systems, but it needed
increased functionality as well. “We were also looking for key features like
remote accessibility, speed and security,” says Bentley.Nortec began by meeting
with Lockhart’s management and staff to discuss the implementation plan,
challenges and priorities. Nortec assessed the current systems’ capabilities and
determined the best course of action for the upgrade, maintenance, security,
and training. “We also offered assistance in communicating with Lockhart’s
software vendor, eliminating Lockhart as the go-between and giving them
more time to devote to their business,” said Kuni.
With a plan, deadlines, and timeline in place, Nortec completed the upgrade
process in about three weeks, and within budget. The upgrade eliminated
down time and server complications with Lockhart’s previous server, and the
chemical company now has a reliable, stable and more efficient system that
benefits all users.
The Benefits
Since its server upgrade earlier this year, Lockhart Chemical has experienced
none of the downtime from unstable systems that it had in the past. “We had
many configuration issues with printers and our ERP software. Nortec was able
to rectify each and every problem,” says Bentley. “The system has reduced my
administrative duties with increased stability and reliability.” And because all
hardware and software is purchased and managed through Nortec, Lockhart’s
staff has more time to do more important tasks. “Nortec made my job a great
deal easier and greatly lowered my stress level,” says Bentley.
In addition, the monthly maintenance service Nortec provides monitors
Lockhart’s network on a daily basis, helping them to budget and plan for
upcoming projects. “Our technicians know Lockhart’s network inside and out,”
says Kuni, giving Lockhart the continuity of service they require. “At any point in
time, there will be someone at Nortec that can help them,” says Kuni.
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