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Small and Medium Business
Support

Nortec offers flexible alternatives to meet all your support needs.

Nortec is committed to provide expert, timely skills to help your company operate an infrastructure that is an asset to your company. Nortec has been providing network support to Washington Small and Mid-Sized Business (SMB) since 1991. Services range from expert responsive support, to proactive system assurance solutions.


Maintenance Matrix
Silver Support Package Gold Support Package Platinum Support Package
Perfect for SMB companies who self-maintain but require occasional expert assistance Eliminate Downtime, and improve performance with 24/7 Managed Services The best plan in the business; Expert Consulting, Support Management and Monitoring
Consistent, Predictable Certified Services All the Benefits of Silver Maintenance, plus... All the Benefits of Gold and Silver Maintenance, plus...
Dedicated L1 & L2 Engineers Nortec Managed Services Network Status Report
Discounted Hourly Rates Higher Rate Discount Nortec's Lowest Rates
Online Service Reports Higher Level Engineers Complete System Assurance
As few as four service hours per month commitment Monthly Commitment of 16 Service hours per month Monthly Commitment of 32 Service hours per month

Time & Materials and priority on-site support service calls are handled promptly by Nortec's highly certified engineering staff. All services are available for review 24/7 on our live, online service call tracking site.

Contact us for your support needs.
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Have questions? Call 800-338-5447 or click below to send an email.
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