NORTEC NEWS

Why Skype for Business Could Become Your New Phone System

Businesses have many choices for unified communications systems.  New features in Skype for Business make this solution a serious contender.  Here’s why you might consider Skype as a replacement for your phone system:

It Really Can Do It All

Skype’s UC capabilities include VoIP conference phone compatibility, video, file sharing, and calling all in one, easy to navigate interface.

  • Person-to-person calling
  • Cloud PBX
  • PTSN Calling
  • Cloud Connectivity

Plays Well With Others

Unlike some solutions which do NOT play well with certain mobile OSes or hardware, Skype for Business works on iOS, Windows, and Android devices. Skype for Business works on any Windows 8 system or within a computer browser.

It Has the Power

Skype for Business offers enterprise-grade unified communications, with robust frameworks that business communications engines demand, like group conferencing, collaborative work, and meetings.

Newest features include:

  • Auto Attendant and Call Queues
  • Two new calling features in Skype for Business Cloud PBX
    • Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition
    • Call Queues enables incoming calls to be routed to the next available live attendant in the order they are received
  • Skype for Business Call Analytics dashboard, giving administrators visibility to identify and address call issues, such as network issues or headset problems.

Meetings Made Better

Skype for Business offers a complete online meeting solution:

  • Cloud video interoperability
  • Single touch join
  • Multi-party videoconferencing
  • Content sharing
  • Skype meeting broadcast
  • PTSN conferencing
  • Skype meeting devices

“Saving money with Skype for Business supports our strategic initiative to redirect operational savings into our product funnel-allowing us to innovate from an R&D and marketing perspective. We want to spend our money where it makes us more competitive.”

—George Outland, Sr. Manager of Microsoft Projects and Strategy Newell Rubbermaid