Information Technology at the Brookings Institution has grown significantly, paralleling the growth of the Institution’s staff and mission. The IT Services group’s ad hoc attempts to keep up with rapidly increasing demands resulted in a heterogeneous IT platform based on Novell NetWare for core server functions, Microsoft Windows desktop OS, and various applications on the network and desktop. To support current and future organizational requirements for Information Technology, Brookings sought an infrastructure that could be more efficiently maintained. Thus, Brookings chose to standardize on Microsoft Windows Server System, and deployed Microsoft System Management Server and Microsoft Operations Manager to reduce IT costs and improve security, management and performance.