In your opinion, why is your role pivotal to client success?
The position serves as an escalation point and helps customers fix business problems by applying technology. It brings in an outside perspective, framing problems and approaching solutions in a way that is very difficult to do with only an internal view.
Typically, clients don’t have time to stay current on industry trends and new technology, but this position ensures someone is keeping an eye on these for their organization.
Can you share some thoughts on what you think is on the horizon for technology for businesses in the next 5 years?
One thing business owners can expect is an evolution of cloud data centers. As new implementation strategies are adopted there will be far less Infrastructure as a Service and much more Software as a Service and Platform as a Service.
There will also be an explosion of Artificial Intelligence and Business Intelligence, and the cloud will become central to backup disaster and recovery plans.
How can an organization know if they need to improve their business processes?
There is always room for improvement, but two major red flags are: something is redundant or there are inefficiencies that disrupt/block workflow.
Also, if people are saying, “I wish we could do this,” without actually confirming they can’t.
What are 3 things on your bucket list?
- Driving cross-country
- Attending a Barrett Jackson auction
- Learning German