Unified Communications: What You Need to Know Now

No doubt you’ve been hearing about the benefits of Unified Communications: what it is, why it’s a hot topic, and how it can reduce costs and improve efficiency. We’ve pulled together some key points regarding three major players in the market. Consider your options! What makes sense for you?

Microsoft Lync: Lync is a versatile interface that allows their users to remain in contact by communicating through various features.

  • Instant Message and Presence- Allows users real-time presence information that includes photographs, availability, and location that is incorporated in an enhanced instant message. As a result, this gives the user the ability to connect more effectively and efficiently.
  • Conferencing- Gives users the option to create, moderate, and join pre-planned and offers quick audio, video, and web-meetings with people inside and outside the organization.
  • Enterprise Voice- The combination of telephony features of a traditional IP PBX with instant message and conferencing to improve communication and lower costs.
  • Microsoft Office Integration- Works hand-in-hand with Lync for a steady, familiar experience.
  • Mobile Applications- Communication has been made quicker right at your fingertips that provides the user a delivery of consistent experience across computers, browsers, telephones, and mobile phones.

These various features described above that are offered by Microsoft Lync, provide many benefits. The benefits include a single unified communications platform that works with Microsoft Office as well as other existing tools and systems. Microsoft Lync can also enhance or replace an existing IP PBX system. As a result, this can lead to better productivity, more mobility, and quicker responses from customers, partners, and employees. Other benefits are smoother deployment, easier management, and lower cost of ownership.

Mitel: Mitel’s unique purpose-built distributed voice architecture forms the heart of its unified communications premise-based platform.Along with IP telephony, contact center, and unified communications services, it scales with plug-and play ease across as many sites as needed.

  • Mitel’s Communicators- Brings multimedia communications, enterprise applications, and personal information into one combined environment.
  • Purpose-built IT architecture – Business VoIP phone system look and act like a single, unified platform.
  • Mitel Director- An insightful browser-based administrative interface provides the IT staff with the ability to maintain the system from anywhere on the network.
  • Hardware Platform- Helps ensure that in case of an event of WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).
  • Calls and the need for an expensive third-party conference services.
  • Virtualized Deployments- Mitel applications can be installed on physical and/or virtual servers residing in a data center or on premise.

Lifesize UVC: This is the industry’s first integrated, virtualized software platform for video infrastructure. Lifesize UVC platform has multiple capabilities from many products, which allows them to be instantly available from one common interface.

  • Integrated platform- Efficient in time, resources, space, energy and costs.
  • Virtualized software or hardware appliance- Provides a flexible deployment to fit every IT environment.
  • One User Interface, one login account- Gives simplicity to the user experience where the user can configure once and benefit across all applications.
  • Free Trial- The option to try any UVC application before one commits to buy.
  • Flexible licensing- Pay for only what you need and buy more as you grow.
  • Standard or Enterprise features- Pay for only the features you need at the time.
  • Standards-based and interoperable- Works with existing video endpoints and infrastructure.

Nortec Communications - Washington D.C