Cloud Phones

Cloud-Based Phone Systems

Businesses in cities like Washington, D.C., Pittsburgh and Philadelphia recognize the need for flexibility and business agility in all aspects of work. People want to connect and collaborate regardless of location and cloud-based phone systems make this possible.

You can choose to use your cloud phone services on computers, mobile devices and even traditional phones. Regardless of which option you select, you’ll be able to make high-quality phone calls from wherever you work and get support 24/7. Like other cloud services phone solutions are scalable, making it easy for business to grow and adapt.

Adaptable Unified Communications Tools

You wouldn’t use the same smartphone, laptop or software for 15 years so why should you use the same phone system for that long? With cloud phone systems your telecommunications are moved to the cloud, allowing you to make rapid changes and adaptations as the world of communications evolves. You no longer have to just live with your outdated phones. You can use your headsets across multiple UCaaS systems and take advantage of the features and functionality available today.

Microsoft Teams

Microsoft Teams increases productivity by uniting information and tools in a single platform. To really create a work hub in Teams, you can use Phone System to turn it into a cloud-based phone solution. Phone System is available in Office 365 and administered through Direct Routing and/or Microsoft Calling Plans.

Direct Routing connects a voice trunk from your telecoms provider to Office 365 and Phone System.
Calling Plan manages your phone plan through Office 365, uniting services in a simple, secure subscription.

Phone System provides Microsoft Teams users a way to centralize operations and streamline administration processes. As part of Office 365 everything is managed through services your business already uses and can quickly be modified. Businesses using Calling Plan can acquire new phone numbers in minutes and the entire installation process requires less time than on-premise systems.

Features of Microsoft Teams Phone System include:

  • 99.9% uptime for phones is guaranteed by Office 365.
  • Unify reliable phone solutions with collaborative features of Teams.
  • Manage incoming calls by setting up a menu of options: hold, call forwarding, blind and safe transfers and voicemail.
  • Assign phone numbers and manage users from Office 365 admin portal.
  • Review sessions, activities and usage data in call reports.
  • Make and receive phone calls from Microsoft Teams rooms.


Mitel’s cloud-based and on-premise communications solutions bring teams together by creating a platform that enables messaging, web sharing and video conferencing. You can connect with clients, partners, team members or anyone else. With advanced unified communications features powered by Mitel and managed by Nortec you revolutionize the way you communicate. See the On-Premise Mitel Solutions page for more information.

Features of Mitel Cloud Phone System include:

  • Combines traditional phone systems with collaboration tools like messaging, screensharing and video on conference calls.
  • Productivity-boosting integrations with apps like Salesforce, ACT! and Microsoft Dynamics are available.
  • Establish direct inward dialing numbers (DIDs) and international toll-free numbers (ITFNs).

Lifesize Cloud

Get the connection you’re looking for on any device. Start connecting over the highest quality video on any room video system, laptop, tablet or smartphone and meet instantly with individuals or teams, inside or outside your company. By delivering a cloud video service connected to incredible video conferencing systems and mobile apps, Lifesize Cloud ensures your best business decisions are made in person no matter where people happen to be.

Nortec Communications - Washington D.C