Mitel Support Services

Post-Install Mitel Support Services

To truly transform your unified communications platforms into hyper-collaboration and productivity tools you need to proactively manage systems, track updates and quickly resolve issues. Nortec offers the expert support and personal customer service needed to get the most out of your on-premise, hybrid or cloud-based unified communications. Our proactive managed services offer peace of mind for those who want issues addressed as soon as they arise at a predictable cost. Service levels are designed specific to the needs and requirements of customers and their locations and can be based on response
or availability.

Making Mitel Systems Easier to Use

Nortec’s Managed Unified Communications Support Services take responsibility for your Mitel On-Premise solution after it has been deployed. Our comprehensive post-install managed support services ensure that your unified communications are working at maximum potential to increase productivity and decrease complexity for end users.

Nortec will handle all aspects of managing the solution including:

  • Configuration changes and updates
  • Software upgrade/patch testing and release management
  • System capacity management
  • Availability and event management
  • Incident & problem management
  • Remote monitoring and proactive fixing of faults
  • Escalation to Mitel when necessary

Comprehensive Mitel Support
Whether your Mitel Unified Communications systems are on premise, or a hybrid of cloud and on-premise, our managed service offers top-to-bottom support for Mitel unified communications in order to assist you every step of the way. For each client we implement a full-service strategy from deployment through the complete lifecycle of the operation.

Proven, Reliable Mitel Support Services

As companies like Mitel release new, industry-disrupting technologies, you need to stay ahead of the curve. An expert, trusted partner will help your organization seamlessly adopt new unified communications platforms. Through team trainings and continued support you’ll know that your business and employees are set up for success.

At Nortec, we can provide these services because we continuously take steps to expand our knowledge base around Mitel products. We are a top partner with both Mitel and Microsoft.


Nortec Communications - Washington D.C