Signature has multiple facilities, with functions that span four states. Its employees are highly mobile, often working from new homes in remote locations. Corporate communications were starting to become somewhat unreliable, so the network systems team decided it was time to investigate how to best handle infrastructure troubleshooting, performance monitoring, and maintenance. Around the same time, a representative from Nortec, the company’s network systems integrator, paid a visit.
“Nortec helps us with upgrades and problems ongoing, and they’re a great resource whenever something new comes out,” said John Robinson, Network Systems Manager for Signature. “Nortec has always been super responsive—when we call them, it takes no longer than an hour to get a response. They’re amazing.”
“We’d been having all kinds of little troubles, and one major dilemma we face is the large footprint of our company,” said Tim Cullen, Network Systems Operator for Signature. “We were watching our servers for problems, and at the time a Nortec representative came out to speak about another service Nortec offered. He mentioned Nortec’s Network Status Report (NSR) service.”
