Nortec Communications
IT Services & Solutions
Application Managed Services
Eliminate the burden of IT management with flexible, fixed-cost application services.
Predictable monthly pricing helps you budget with confidence and gain control.
Resolve issues fast, 98% of helpdesk requests receive a response in under 2 hours for minimal downtime.
Reduce risk, expert incident response and proactive security measures help prevent costly cyber threats.
Stay compliant, IT audits and assessments keep your environment secure and regulation-ready at all times.
Simplify operations, comprehensive application support replaces the need for an internal IT department.
Request a Quote for our Application Managed Services
Our Clients
Hear How Application Managed Services Deliver Real Results
Clients trust Nortec for honest advice, efficient support, and measurable cost savings.
“As the CEO of a public relations firm, I want to spend as little time as possible thinking about IT so we can focus more on the areas we excel in and better serve our clients. Working with Nortec has allowed us to do just that.”
Pace Public Relations
“Going with the wrong managed IT services team put a damper on our operations, holding us back from success, and making challenges for our small team that simply didn’t need to exist. IT, after all, is central to our business’s work. Nortec was able to help us because they took the time to understand the challenges we were facing and how these problems were affecting our day-to-day operations.”
“Nortec consistently provides a prompt, professional response to all our IT issues. They are reliable and friendly to work with and I highly recommend them for your businesses IT needs.”
Controller
“All I did was send a short, detailed email to the Help folks at Nortec… within a few minutes, my issue (a Sharepoint problem) was being fixed and I was able to view its completion in Teams. I’ve spent more time writing this review than I took explaining and getting my issue resolved. (It’s not my first interaction with Nortec; it’s the same result and feeling each time, however.) I know the rest of my company is pleased, too.
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Mindbank Consulting Group
“My experience with Nortec has been nothing but good! From the beginning getting into the Microsoft O365 world and the ongoing changes that come with it, the ups and downs, they have been there for us..
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Brookville Equipment Corp.
“The team at Nortec is always very quick to respond which is very helpful when you don’t have time to wait a long time. They seem to understand that a computer problem usually hampers your ability to work. The techs are always very helpful and knowledgeable and can usually fix your problem very quickly. Great team!!!
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Manufacturers Standardization Society (MSS)
Awards & Certifications
Detailed Application Managed Services Breakdown
Proactive monitoring and responsive support
Comprehensive application support keeps your systems running at peak performance with minimal disruption. Expect fast response times, personalized service, and expert troubleshooting for all supported applications. Nortec’s team works closely with your staff to resolve issues, manage updates, and maintain compatibility across platforms, so you can focus on your business priorities instead of daily IT headaches.
Proactive monitoring and maintenance ensures potential issues are identified and resolved before they impact your operations. Using advanced monitoring tools, Nortec provides round-the-clock oversight of your critical applications and infrastructure, delivering performance optimization, patch management, and regular health checks to reduce risk and extend the life of your IT investments.
Incident response and cybersecurity services protect your business from threats like phishing, ransomware, and unauthorized access. In the event of a security incident, Nortec’s experts quickly assess the situation, contain threats, and restore normal operations. Multifactor authentication, password resets, and compliance monitoring are all managed for you, minimizing downtime and preventing reputational or financial harm.
Budget-friendly, fixed monthly pricing gives you full visibility and control over IT spending. This replaces the uncertainty of variable billing and surprise fees, enabling better financial planning. Services scale as your organization grows, so you receive the right level of support for your needs, without overpaying or being locked into inflexible contracts.
IT audits and assessments deliver a clear view of your technology landscape, identifying risks, inefficiencies, and opportunities for improvement. Nortec’s comprehensive evaluations cover infrastructure, security posture, and compliance status, providing actionable recommendations that align your systems with industry best practices and regulatory requirements.
Onboarding and user management services streamline the process of adding, training, and deprovisioning employees. Nortec configures access levels based on licensing, sets up mailboxes and core apps, and ensures staff can be productive from day one, without delays or confusion. For organizations on Microsoft 365, onboarding is seamless and cost-effective, with no extra fees for existing Microsoft users.
Proven Results with Application Managed Services
Users Supported
Average IT Issue Reduction in 3 Months
Businesses Supported
Reduce IT Headaches and Gain Predictable Support
Experience true peace of mind with fully managed application services designed for efficiency and security. Rely on a partner who understands the pressures of managing IT and offers responsive, tailored support that adapts to your business. Eliminate unpredictable expenses and stay focused on your core goals while every application is optimized, maintained, and protected to industry standards.
Strategic Value: Security, Efficiency, and Cost Control
- Get proactive monitoring and rapid response to issues, minimizing downtime and business disruption.
- Benefit from fixed monthly costs, supporting accurate budget planning with no surprise fees.
- Enjoy dedicated support, know your Nortec team by name and get personalized service.
- Receive expert guidance on compliance, security, and infrastructure optimization.
- Scale your services flexibly as your organization grows, with tailored packages for every need.
Get a Custom Application Managed Services Quote Today
Streamline your IT management and control costs with tailored application support.
Proactive Protection and Responsive Incident Management
Protect your business from evolving threats with robust, managed security and incident response. Get continuous infrastructure monitoring, rapid threat detection, and proven expertise in handling attacks, like the case where a client’s compromised email accounts were swiftly secured before any financial loss occurred. Keep operations running smoothly and your data protected, no matter what challenges arise.
Frequently Asked Questions
Application Managed Services covers the ongoing management, support, and optimization of your business applications. This includes proactive monitoring, troubleshooting, software updates, user support, and integration assistance. You gain access to technical expertise and responsive support, freeing up your internal resources and ensuring your applications remain secure, up-to-date, and running smoothly day-to-day.
With Application Managed Services, you eliminate unpredictable IT costs and reduce the need for in-house technical staff. Fixed monthly pricing lets you budget confidently. Ongoing support keeps your systems running efficiently, reducing downtime and minimizing the risk of costly disruptions. You can focus on your core business while experienced professionals handle application management and support.
Onboarding is tailored to your environment and typically completed within 30 days. If you already use Microsoft solutions, onboarding is seamless and incurs no additional cost for under 25 users. For non-Microsoft environments, the process is more involved but designed to be transparent to your end users. The goal is a smooth transition with minimal disruption to your daily operations.
Pricing is based on a predictable, fixed monthly fee. This approach supports budgeting and eliminates unexpected expenses. Costs are determined by the size of your organization, complexity of your applications, and any specific support requirements. You receive a clear scope and pricing structure up front, with no hidden fees or surprise charges.
You benefit from a flexible, client-focused approach that scales from small businesses to larger organizations. Each engagement is individually scoped, not forced into a standard package. You get rapid, personal support from staff who know your business by name. The service is designed to relieve your IT burden, support your budget, and deliver measurable value over time.
