The Federal Mediation and Conciliation Service (FMCS) is a small, independent agency that helps settle labor and management disputes by acting as a neutral third party in the discussion. The Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict. In turn, this improves the ability of organizations to create value for customers, shareholders and employees alike, and substantially benefits the national economy. In addition, the Agency concentrates its efforts on assisting employers and employees in coping with the demands of a rapidly changing workplace.