I read this article by Meridith Levinson in CIO Magazine about the new CBS TV Show “Undercover Boss”. The show takes CEOs of very large companies and has them go in the field and work as a helper with the front line workers. There is something intrinsically funny about the CEO of a very large waste management company getting in the field cleaning bathrooms! The article has some youtube videos of segments from a couple of episodes of the show and they are great. I think the show is interesting and reveals great insight into how some policies cause pain. It also demonstrates how taking genuine interest and appreciation of employees goes a long way.
Link to the article:
http://www.cio.com/article/565064/Leadership_and_Management_Lessons_from_Undercover_Boss_