Leave Your IT Security With the Experts So You Can Focus on Your Business
At Nortec, Managed IT support services empower companies by creating a unique information technology ecosystem for each client and merging it with our expertise and best practices. We provide guidance, devise strategies, plan, execute, and oversee our clients’ IT needs with a cohesive team of managed IT experts.
Drive Growth With Nortec’s Managed IT Support & Core Services
Many businesses grapple with impersonal IT services, leading them to feel like just another account number, lost amidst a sea of complex, unexplained tech issues. At Nortec, our unique approach sets us apart: we prioritize building deep relationships with each customer, ensuring personalized service at every touchpoint. Our skilled team explains solutions in understandable terms, which is why so many customers trust and choose us for their IT decisions. Building on the foundation of trust and tailored solutions, Nortec offers a comprehensive range of services to address all your IT needs. These include:
Your MSP – We use the latest technology tools and processes to deliver high-quality IT services that are reliable, efficient, and cost-effective.
Your defense team ensures digital safety with solutions like firewalls, security software, employee training, and endpoint security.
The epitome of team connectivity. Employees collaborate in real time via cloud-based apps, provide feedback in documents, and update statuses on calls or chats.
Business demands flexibility. Your company needs reliable, innovative tech. IT solutions should be scalable to adapt to market shifts and operational changes.
Architecture is key. Network infrastructure is vital for success in cloud-based voice, video, multimedia. Email functionality doesn't ensure unified communications support.
Managed IT Support Service Provider Expectations
We work with clients in a wide variety of industries, from small businesses to major corporations. We’ve seen firsthand how technology can help businesses achieve their goals, and we’re proud to be a part of that process. These Managed IT Support Services can be customized and bundled with other offerings:
- Dedicated account managers and personal service
- 24/7/365 help desk services
- A team that knows your environment
- Leverage technologies like cloud solutions and hybrid cloud
- Keep your IT aligned with your business goals
- Offer flexible, scalable and secure solutions
- Use our knowledge pool to manage your IT
- Quarterly business reviews and strategic planning with vCIOs
Phone System Solutions
Managed Modern Workplace Solutions
Architecting the Right Network
The foundation of your network is vital for cloud-based voice, video, and multimedia. Equip your team to synchronize file repositories, collaborate on projects via version control, receive push notifications, and facilitate virtual meetings across diverse endpoints, irrespective of geolocation constraints. It’s essential to partner with experts in both network infrastructure and cloud solutions.
How Nortec Works With You
We have you covered. When we manage your IT, we take care of your technology so you can focus on your business. Our award-winning managed IT services power small and mid-sized businesses throughout Washington D.C., Pittsburgh, Philadelphia and Tampa with around-the-clock support and expertise.
You describe where you are now, your current IT support, budget and goals.
Design a Solution
Based on your objectives and budget, we craft an IT solution tailored to bolster your business.
Your comprehensive Managed IT Services solution streamlines your infrastructure, provides access to a team of seasoned IT experts, supports your bottom line with a cost-effective integrative approach, eliminates threats, proactively prevents breaches, and rapidly reduces downtime while protecting your investments.
Our Results in Numbers
“Having a help desk that is available 24/7/365 and often responds in 15-30 minutes is priceless for us.
Not only did Nortec help our employees regain a sense of satisfaction, but they also mapped out a significant growth plan, leading to unexpected cost savings.”
IT Director for Lippe Taylor at Nathan Marshall
“Our soon-to-be-former provider went so far as to withhold our passwords on New Year’s Day, one of our busiest days. Thankfully, Nortec came in and literally saved the day.”
Head of Marketing, Brand, and Strategy for Hank’s Oyster Bar at Penelope Crocker
“I always thought Nortec was too big for me because they’re an advanced security group. I didn’t know they were for the little guys too.”
attorney-at-law and managing partner at Kresses & Piasecki
“They’re our IT department. We reach out to them and they are almost always able to solve the problem within the hour, if not immediately. We absolutely love working with them.”
CEO and founder at J Street Group
“With Nortec, we know we have a long-term relationship. They continue to work with us to identify technology priorities and help us make the right decisions to sustain our rapid growth.”
Controller at Fastcase
“We’ve been with Nortec since 1996. Thanks to their responsiveness and the bulletproof backup and recovery plan they had in place for us, we were able to recover in less than half a day when disaster hit.”
Database and Technology Director at NPES
“Anything we used to do in hours now takes just minutes.”
System Administrator at The Interstate Family of Companies