Nortec Communications
IT Services & Solutions
VoIP and Unified Communications Services
Transform business communications with reliable VoIP and unified communications-flexible, scalable solutions tailored to your unique needs and budget.
Why choose Nortec for VoIP and Unified Communications Services?
Outdated phone systems cause downtime and lost productivity.
Modern VoIP solutions deliver 99.99% uptime, boosting business continuity.
Stat: 99% of tickets resolved in under 48 hours.
Unified communications simplify collaboration and reduce tool sprawl.
Integrated platforms consolidate voice, video, and messaging in one place.
Stat: 98% of helpdesk requests receive a response in under 2 hours.
Managing multiple vendors is inefficient and costly.
End-to-end support means you have one partner for all communications needs.
Stat: 81% of issues resolved in under 60 minutes.
Security concerns can impact sensitive business conversations.
Enterprise-grade encryption and compliance features protect your data.
Stat: 24/7/365 monitoring for rapid threat detection.
Scaling communications can be complex for growing businesses.
Flexible licensing and responsive onboarding keep your team connected.
Stat: No onboarding costs for clients under 25 users.
Request a Quote for our VoIP and Unified Communications Services
See How Unified Communications Drive Real Business Results
Our Clients
Detailed Breakdown: Key Features of VoIP & Unified Communications
Modern VoIP phone systems deliver reliable, high-quality voice communications over the internet, replacing outdated legacy systems. Enjoy features like call routing, voicemail-to-email, call recording, and advanced analytics. Nortec’s team handles full installation, migration, and ongoing management, ensuring your business stays connected with minimal downtime and flexible scalability as your team grows or shifts.
Unified messaging consolidates voicemail, chat, SMS, and email into a single, accessible platform. This streamlines communications and reduces time lost switching between tools. Nortec configures and supports all integrations to match your workflow, providing a seamless experience for your team-whether on desktop or mobile devices.
Video and web conferencing features are integrated, enabling high-quality meetings and screen sharing with clients or remote teams. Nortec ensures secure, reliable video performance, simplifies meeting scheduling, and provides user training. This empowers your business to collaborate efficiently, regardless of physical location.
Advanced call management includes auto-attendants, intelligent call routing, and customizable call queues. Nortec’s team designs and implements these features to optimize client engagement and support. Analytics and reporting tools provide insights into call volumes and team performance, supporting better business decisions.
Mobile integration lets your workforce stay connected from any device, anywhere. Nortec configures secure mobile access and ensures all features work seamlessly on smartphones and tablets. This flexibility supports remote work policies and keeps your business agile, without compromising communication quality or security.
Ongoing support and system monitoring are included, with Nortec’s responsive team resolving 98% of helpdesk requests in under 2 hours and 99% of tickets in under 48 hours. Continuous updates, security patches, and user training are provided to keep your system running smoothly and securely at all times.
Proven Results: Key Metrics That Power Your Communications
98%
Helpdesk requests responded to in under 2 hours
99%
Tickets resolved in under 48 hours
81%
Issues resolved in under 60 minutes
Boost Productivity and Collaboration with Unified Communications
VoIP and unified communications streamline your business by integrating voice, video, and messaging into a single, secure platform.
Experience increased productivity, reduced costs, and seamless connectivity for employees in the office or working remotely. Solutions are tailored to your workflow and budget, delivering measurable improvements in efficiency and collaboration. With responsive support and scalable options, your communications platform grows as your business does-all with minimal disruption.
Comprehensive, Integrated Solutions for Modern Business Needs
- Reliable VoIP service for crystal-clear calls and minimal downtime.
- Unified messaging, video, and conferencing for streamlined team collaboration.
- Integration with existing Microsoft 365 and cloud platforms to maximize workflow efficiency.
- End-to-end support-from planning to deployment and ongoing maintenance.
- Flexible packages to fit businesses of 10-700 users, with personalized service and predictable costs.
Secure, Compliant Communications for Peace of Mind
Security and compliance are built into every solution, with robust encryption, secure access controls, and 24/7 monitoring.
Protect sensitive communications and support regulatory requirements with proactive threat detection and regular security updates. Detailed onboarding and ongoing training ensure your staff operate confidently and securely, supported by a team that understands your industry and business priorities.
Explore More of Our Managed IT Services
With the hurdles that come from introducing new technology and solutions into cities, many municipalities have the approach, “If it ain’t broke, don’t fix it.”
When their IT provider was acquired, this law firm faced delays, security risks, and poor service. Nortec stepped in with responsive support, secure infrastructure, and lasting solutions.
After persistent email and access issues stalled their outreach, Pace Public Relations turned to Nortec for fast, strategic IT support that improved reliability, delivery, and daily operations.
After persistent email and access issues stalled their outreach, Pace Public Relations turned to Nortec for fast, strategic IT support that improved reliability, delivery, and daily operations.
Frustrated by slow, unresponsive support, Lippe Taylor turned to Nortec for a 24/7 help desk, faster resolutions, and IT expertise that boosted productivity and enabled major tech upgrades.
Frequent outages and decentralized data led Van Metre to migrate to Azure with Nortec. The result: fewer disruptions, better security, streamlined management—and significant cost savings.
After a phishing breach, Nortec stepped in to stop the attack, restore security, and deliver ongoing IT support and cloud consulting—transforming how the firm protects its data.
After merging with two international firms, Pharmerit partnered with Nortec to consolidate IT systems, enable secure remote work, and support vaccine validation efforts worldwide.
Facing outdated systems and growing security gaps, Schneider Downs turned to Nortec to lead a seamless cloud migration. The result? Zero downtime, stronger security, and a full Microsoft 365 transformation—just in time for a remote work shift no one saw coming.
After losing their IT director, SIA turned to Nortec for strategic guidance, cost savings, and a full Microsoft 365 migration—resulting in faster support, stronger security, and a 10x Secure Score boost.
For this financial services firm, managing technology was outside their expertise and an increasing source of stress. They turned to Nortec for tailored IT solutions, 24/7 support, and the security and compliance required in the highly regulated securities industry.
When security worries started to weigh on their operations, Atlantic Foods team knew they needed expert help. Nortec stepped in with Microsoft 365, strengthened protections, and friendly, dependable support that made technology one less thing to stress about.
Frequently Asked Questions About VoIP & Unified Communications
Gain clearer, more reliable communication across your business with VoIP and unified communications. Enjoy seamless calling, video conferencing, and messaging-all integrated into one platform. Reduce costs, scale with ease, and empower your teams with enterprise-grade features that work anywhere. Unified communications streamline collaboration and keep your business connected in the office or remotely.
Expect a smooth transition led by experienced specialists focused on minimizing disruption. You receive a tailored deployment plan, full integration with your existing infrastructure, and comprehensive end-user training. Experienced support is available every step of the way to ensure your VoIP and unified communications solution is operational and your team is comfortable using it.
VoIP and unified communications deliver measurable cost savings by reducing traditional phone expenses, consolidating communication tools, and minimizing maintenance costs. With fixed service packages and scalable solutions, you avoid surprises and only pay for what your business needs. This approach streamlines budgeting and supports long-term growth.
Security is addressed with enterprise-level encryption, robust access controls, and 24/7 network monitoring. Solutions are designed to protect your calls, messages, and video meetings from unauthorized access. Regular security updates and compliance-focused features help your organization safeguard sensitive communications and meet regulatory requirements.
VoIP and unified communications scale as your business grows. Easily add or remove users, locations, or features without investing in costly new hardware. Flexible licensing and responsive support ensure your communications environment evolves with your needs, keeping your teams connected and productive at every stage of business growth.
