Nortec Communications
IT Services & Solutions
Application Managed Services
Eliminate downtime and keep your business moving forward with application managed services tailored to your needs, backed by responsive support and proven expertise.
Why choose Nortec for application managed services?
Recurring outages drain productivity. Proactive monitoring and 99% uptime keep you online.
Real-time alerts and rapid response minimize disruptions and maintain critical operations.
Manual updates risk security gaps. Automated patch management ensures compliance.
All updates are tested, deployed, and tracked-protecting your business from vulnerabilities.
Complex migrations can stall operations. Expert onboarding delivers seamless transitions.
Zero-downtime migrations and user training ensure a smooth experience for your team.
Unresolved issues slow your business. 98% of helpdesk requests answered in under 2 hours.
Fast, reliable support resolves concerns quickly so you can stay focused on your goals.
Inconsistent user access leads to risk. Structured user management keeps data secure.
Onboarding and deprovisioning are handled efficiently to ensure only the right people have access.
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Hear How Application Management Drives Reliable Results
Our Clients
Detailed Breakdown of Application Managed Services
Comprehensive application monitoring and management deliver uninterrupted performance for your business. Certified professionals monitor application health 24/7, apply security patches, and handle updates-eliminating downtime and manual errors. You benefit from a custom service agreement, fixed monthly pricing, and full transparency, ensuring your applications always support your business objectives. Performance analytics and regular reviews keep your systems optimized as your needs evolve.
Seamless onboarding and migration ensure that your transition to managed application support is smooth and disruption-free. Experienced specialists handle every step-from initial assessment to final user training-minimizing risk and downtime. Your existing users and data are migrated securely, and all configurations are tailored to your requirements, so you can focus on business continuity from day one.
Automated patching and update management keep your applications secure, compliant, and performing at their best. All updates are tested, scheduled, and deployed by experts, reducing vulnerabilities and ensuring compatibility. Detailed reporting keeps you informed about every change, so you stay in control and ahead of evolving security threats.
User management simplifies onboarding and offboarding, providing the right people with the right access at all times. Experts handle user provisioning, permissions, and deprovisioning efficiently-protecting company data and maintaining regulatory compliance. Your staff stays productive, and your applications remain secure and organized.
Helpdesk and technical support deliver rapid, effective resolutions for application issues. With a 98% response rate within 2 hours and 99% ticket resolution under 48 hours, your team receives prompt assistance for any challenge. Support is available for end users, technical staff, and administrators-ensuring you always have expert guidance on hand.
Custom reporting and analytics provide deep insight into your application environment. Regular health checks, usage analytics, and security assessments highlight trends and opportunities for improvement. Detailed reports empower you to make informed decisions, optimize resource allocation, and plan for future growth with confidence.
Proven Results-Measurable Impact with Application Managed Services
98%
Helpdesk response rate
99%
Ticket resolution under 48 hours
15 Years
Years serving small businesses
Dependable Application Performance-No Downtime, No Guesswork
Experience uninterrupted application performance and predictable costs by entrusting your software environment to dedicated experts. With application managed services, you eliminate the burden of constant maintenance, reduce downtime, and ensure that your business-critical tools are always up to date and secure. Every support request is handled promptly, freeing your team to concentrate on strategic initiatives and core operations.
Proactive Support and Security for Your Business Applications
- Proactive monitoring identifies and resolves issues before they impact users.
- Automated updates and patching keep your software secure and compliant at all times.
- Flexible support agreements scale to match your evolving business requirements.
- Expert onboarding and seamless migrations minimize disruption and accelerate adoption.
- Detailed reporting and analytics provide continuous visibility into application health and performance.
Personalized Application Management-Tailored to Your Business
Each client receives individualized attention and direct access to a knowledgeable support team, ensuring your unique needs are met quickly and effectively. Whether you operate with 10 or 700 users, your applications are managed with care, transparency, and accountability. You know your support contacts by name, and every solution is tailored to your operational goals and budget.
Explore More of Our Managed IT Services
With the hurdles that come from introducing new technology and solutions into cities, many municipalities have the approach, “If it ain’t broke, don’t fix it.”
When their IT provider was acquired, this law firm faced delays, security risks, and poor service. Nortec stepped in with responsive support, secure infrastructure, and lasting solutions.
After persistent email and access issues stalled their outreach, Pace Public Relations turned to Nortec for fast, strategic IT support that improved reliability, delivery, and daily operations.
After persistent email and access issues stalled their outreach, Pace Public Relations turned to Nortec for fast, strategic IT support that improved reliability, delivery, and daily operations.
Frustrated by slow, unresponsive support, Lippe Taylor turned to Nortec for a 24/7 help desk, faster resolutions, and IT expertise that boosted productivity and enabled major tech upgrades.
Frequent outages and decentralized data led Van Metre to migrate to Azure with Nortec. The result: fewer disruptions, better security, streamlined management—and significant cost savings.
After a phishing breach, Nortec stepped in to stop the attack, restore security, and deliver ongoing IT support and cloud consulting—transforming how the firm protects its data.
After merging with two international firms, Pharmerit partnered with Nortec to consolidate IT systems, enable secure remote work, and support vaccine validation efforts worldwide.
Facing outdated systems and growing security gaps, Schneider Downs turned to Nortec to lead a seamless cloud migration. The result? Zero downtime, stronger security, and a full Microsoft 365 transformation—just in time for a remote work shift no one saw coming.
After losing their IT director, SIA turned to Nortec for strategic guidance, cost savings, and a full Microsoft 365 migration—resulting in faster support, stronger security, and a 10x Secure Score boost.
For this financial services firm, managing technology was outside their expertise and an increasing source of stress. They turned to Nortec for tailored IT solutions, 24/7 support, and the security and compliance required in the highly regulated securities industry.
When security worries started to weigh on their operations, Atlantic Foods team knew they needed expert help. Nortec stepped in with Microsoft 365, strengthened protections, and friendly, dependable support that made technology one less thing to stress about.
Your Questions About Application Managed Services-Answered
Experience seamless application performance with managed services that keep critical systems running smoothly. You gain proactive support, ongoing updates, and expert guidance to reduce downtime, improve reliability, and free your internal team to focus on growth. Outsource application management to ensure business continuity and maximize the value of your technology investments.
With application managed services, you benefit from predictable costs, expert oversight, and timely maintenance. These services help you avoid surprise outages, ensure security compliance, and keep your applications optimized for your unique business needs. You can scale support as your organization grows, without the overhead of hiring additional staff.
Security is prioritized through regular application patching, proactive monitoring, and strict access controls. Managed services include risk assessments, compliance checks, and incident response-so your applications remain protected against evolving threats. You stay ahead of vulnerabilities and safeguard your data with industry best practices and proven security protocols.
Transitioning to application managed services is streamlined for minimal disruption. You receive a dedicated onboarding plan, expert migration support, and clear communication at every step. Existing users are migrated efficiently, with no downtime, and your team receives training and documentation to ensure a smooth handoff and ongoing support.
Managed application services provide comprehensive support, including 24/7 monitoring, regular updates, and issue resolution. You gain access to certified professionals for configuration, troubleshooting, and user management-ensuring your applications perform optimally. Service agreements are flexible, adapting to your evolving business and technology demands.
