Why Would You Need Managed Microsoft Teams

Remote Work and In-office Communication and Collaboration Solution

Microsoft Teams provides a simple, secure all-in-one platform for your workforce to communicate and collaborate anywhere around the globe. With so many features and capabilities, it’s almost impossible for companies to get what they need out of Teams without expert guidance. Nortec’s Managed Teams pairs you with our Microsoft experts who will configure, fully manage and support your Microsoft Teams making sure you get exactly the collaboration and communication tools your company needs.

Managed Microsoft Teams Provides A Dynamic Solution For Your Goals

Complete Teams Care

Managed Microsoft Teams is wraparound care for clients who have Microsoft Teams. We provide 100% remote-capable reliable IT support and workforce training for Microsoft Teams.

Affordable Management

With a fixed price per user per month, you get all the support you need for Microsoft without worrying about how much it will cost month to month.

Microsoft Expertise

Nortec is a Microsoft Managed Modern Workplace Provider, endorsed by Microsoft for a wide range of skills and capabilities. From international call plans to remote-work collaboration, we can support your specific needs in Teams.

+ Teams with Phone Integration and Advanced Calling Support

You can replace your office phone system with Microsoft Teams and have Nortec fully manage it for you. You’ll access all the benefits of Nortec’s Managed Teams plus:

A fully operational phone system with 9-1-1 calling capabilities worldwide
Meeting/conference room design and support
Porting your current phone numbers (international and domestic)
Design guidance, configuration and support of Teams and channels
Troubleshooting for all voice quality issues

Our clients have enough to handle without trying to manage and configure Teams’ abilities as a robust phone system, file sharing, communications and collaboration all-in-one tool. With the Nortec Managed Microsoft Teams platform, we:

Procure correct Microsoft 365 and Microsoft Teams licenses for your users
Create, add, move and delete accounts
Set up auto attendant, greetings and voice mail
Ensure Advanced Threat Protection (ATP) is enabled for Teams*
Reset passwords on Teams-enabled devices using multifactor authentication
Troubleshoot desktop-related voice quality issues

*for organizations using ATP

“Nortec’s recommendations have helped us navigate our rapid growth and successfully manage our remote devices to provide our clients with secure, reliable support. We chose them because, even though they are based out of Washington, D.C., we could not find another company with the depth of knowledge, expertise and level of support they offered us.”

–Advicare, a Florida-based business

Wrap-around Support for Microsoft Solutions

Managed Modern Workplace

Complete support for Microsoft 365, including Microsoft Teams, email and desktop.

Managed IT Services

Our team of experts takes IT off your hands and proactively manages everything for you.

Data Center Managed Services

We ease budget strains from data storage and keep the flow of information moving smoothly.

How We Deliver Customized Managed Services for Businesses in Washington

We have you covered. When we manage your IT, we take care of your technology so you can focus on your business. Our award-winning managed IT services power small and mid-sized businesses in Washington, with around-the-clock support and expertise.

Consultation

You describe where you are now, problems you’re experiencing and what you want to achieve.

Design a Solution

Using your goals and budget, we design a solution that aligns your IT to empower your business.

Better IT

Your IT friction is eliminated with our flexible solutions and responsive IT support, all at a price you can afford.

Our IT Services in Pittsburgh By The Numbers

Established 1991

Active clients 500+ Protected

tickets resolved 3,396 Per year

client satisfaction 95% net promoter score

What Clients Say About Our Pittsburgh Managed Services

“Having a help desk that is available 24/7/365 and often responds in 15-30 minutes is priceless for us.

Not only did Nortec help our employees regain a sense of satisfaction, but they also mapped out a significant growth plan, leading to unexpected cost savings.”

Nathan Marshall

IT Director for Lippe Taylor at Nathan Marshall

“Our soon-to-be-former provider went so far as to withhold our passwords on New Year’s Day, one of our busiest days. Thankfully, Nortec came in and literally saved the day.”

Penelope Crocker

Head of Marketing, Brand, and Strategy for Hank’s Oyster Bar at Penelope Crocker

“I always thought Nortec was too big for me because they’re an advanced security group. I didn’t know they were for the little guys too.”

Kolette Kresses-Piasecki

attorney-at-law and managing partner at Kresses & Piasecki

“They’re our IT department. We reach out to them and they are almost always able to solve the problem within the hour, if not immediately. We absolutely love working with them.”

Debra Schiff

CEO and founder at J Street Group

“With Nortec, we know we have a long-term relationship. They continue to work with us to identify technology priorities and help us make the right decisions to sustain our rapid growth.”

Tenzing Bhutia

Controller at Fastcase

“We’ve been with Nortec since 1996. Thanks to their responsiveness and the bulletproof backup and recovery plan they had in place for us, we were able to recover in less than half a day when disaster hit.”

Jesus Romero

Database and Technology Director at NPES

“Anything we used to do in hours now takes just minutes.”

Imran Khalid

System Administrator at The Interstate Family of Companies

The Nortec Difference

Clients trust us because of our unparalleled expertise in deploying Microsoft solutions. We are a Certified Microsoft Managed Modern Workplace Provider with multiple gold and silver competencies. To maintain these qualifications, our team must continually pass and adhere to rigorous standards, proving our ability to deliver Microsoft client solutions through exams, certifications and performance goals. We leverage our expertise to help clients select the right solutions, procure the right licensing, maximize their return on investment and use technology to reach their goals.

Managed Microsoft Teams