If you look at the whole picture, are you truly getting the most out of Voice on Microsoft Teams? Many businesses use the resource, but actually underutilize the features due to lack of familiarity and time constraints. Organizations only using what they know on cloud phones can result in missing major benefits that can directly impact efficiency, costs, employee and customer experiences, and more. Here are some tips to get the most out of Voice on Microsoft Teams and rid yourself of the “It’s good enough for now” mindset.
Discover why it’s time to move to the Microsoft Teams VoIP Phone System.
7 Tips To Get the Most Out of Your Cloud Phones
1.Configure Teams Phone Correctly
This one might seem like common knowledge, but many businesses actually skip this step or miss important factors that can cause a cascading effect on efficiency. By ensuring audio and video settings are correctly configured from the start (or double checking at a later date), businesses can improve productivity, customer experiences, and employee experiences.
2. Use Teams Phone for Meetings
Does your team tend to use Teams Phone simply for one-on-one calls and go to Zoom or another resource for meetings? Teams Phone actually has the capabilities to be a great tool for conference calls and meetings, increasing collaboration and streamlining your company’s approach to communication.
3. Integrate Your IP Phone Systems With Business Applications
Teams Phone doesn’t have to stand all alone. It can actually be integrated with other business applications to streamline your workflow. For example, is your cloud phone attached to your CRM software? If not, you could be missing out on valuable data and failing to properly track customer interactions.
4. Customize Your Call Routing
Call routing saves time, money, and effort, and by setting it up properly with Voice, you can make it easier than ever for your employees to manage all their communications. For team members who are working remotely (or have a hybrid set up), this adds convenience and accessibility to the mix as well.
5. Create External Phone Numbers for Improved Collaboration
You’re not restricted to using Teams Phone on a single device or phone number. Organizations can make and receive calls from external phone numbers. This capability increases collaboration and communication as a whole with customers, partners, and stakeholders. When set up properly, it can also streamline workflows and enhance business-to-business relationships.
6. Use Microsoft Tools for Improved Efficiency
Copilot is already making waves in the workplace, and it’s predicted that we will continue to see enhancements in the months and years to come. Utilizing it with Voice gives employees the tools they need to work more efficiently and automate routine tasks that are taking up a lot of their time and energy. Microsoft’s suite of resources stands to benefit from this AI tool, as do the companies using it.
VoIP technology from Microsoft is also great for onboarding and offboarding your employees. It’s simple to add (or remove) system users. When it’s time to grow or downsize, companies can really take advantage of Voice to meet their changing needs.
7. Choose the Right Partner
By partnering with the right internet phone services, you can explore the benefits of Microsoft Voice that you’re missing out on. First, it adds flexibility. You’ll be able to use a remote-first approach, so you don’t jeopardize the quality of your calls.
Second, you could see decreased costs thanks to competitive rates. With the right partner, you can transition from traditional phone systems or other tools to reduce costs and streamline your payments thanks to a predictable monthly fee.
Third, it brings fraud prevention to the table as most Teams licenses come with Advanced Threat Protection (ATP) which can defend data, improve cybersecurity, and block out threats.
Use our Cloud Pricing Calculator to calculate Microsoft licensing.
What Can Voice on Microsoft Teams Do for You?
Microsoft Teams and its suite of tools are constantly changing. Keeping on top of these adjustments can be difficult, and then knowing how to take advantage of the latest benefits can really feel like you’re climbing a mountain. As a result, many businesses just shrug and say, “It’s good enough for now.” This can be an easy mindset to fall into, and brands can be unaware of the newest Voice features, get trapped in routine habits that hurt efficiency, and shy away from change.
But by challenging the norm and taking a proactive approach to your Microsoft Teams and cloud phone solution, you stand to move forward with improved efficiency, better data, and a stronger foundation for your communications.
Microsoft Teams stands to transform business communications. Teams Voice in particular can directly boost efficiency, scalability, and competitiveness while also lowering costs. However, in order to use these resources correctly, you’ll need the right partner in your pocket. To create a stronger unified communication strategy, it’s time to review your approach to Teams Voice, align it with your goals, and embrace change for digital workplace advancements.
Review your approach to Microsoft Teams with us – book a consultation today.
