In our business we have found that one of the most common issues customers have with service organizations is related to follow up. Nortec has created a methodology around the Microsoft Solutions Framework that ensures an issue is resolved and doesn’t become chronic. Our procedures include a follow up call and escalation process to ensure your issues are resolved.
We are committed to offering only the best products and services. We demonstrate our belief in our product by using each one to run our own business. We run the latest Microsoft software and associated management tools; we perform our Network Status Report service and related assessment tools on our system and have deployed our integrated IP-telephony offering in-house.
As a Nortec client, you will have access to Nortec’s resources in a timely fashion. If you ask any of our clientele, they would likely tell you accessibility and responsiveness are our strongest aspects. Our 24/7 real-time remote monitoring teamed with a responsive service department and operations staff are ready to serve you.
Nortec is committed to being the best, and we are focused on our core competency: Microsoft. There are many companies that offer Microsoft-related services. To differentiate our organization we have taken steps to make Nortec THE Microsoft partner. All of our SE’s are MCSE 2003 Certified. Nortec’s commitment to excellence earned national honors as a Microsoft VAR Partner of the Year in 2004.
Nortec is able to work your way. If you have a vision of how your migration should go, or require special procedures, steps, timing… we will adjust to work with you. Even for billing or tracking or budgeting constraints, we are committed to making sure it’s comfortable and easy to work with.
“Having a help desk that is available 24/7/365 and often responds in 15-30 minutes is priceless for us.
Not only did Nortec help our employees regain a sense of satisfaction, but they also mapped out a significant growth plan, leading to unexpected cost savings.”
IT Director for Lippe Taylor at Nathan Marshall
“Our soon-to-be-former provider went so far as to withhold our passwords on New Year’s Day, one of our busiest days. Thankfully, Nortec came in and literally saved the day.”
Head of Marketing, Brand, and Strategy for Hank’s Oyster Bar at Penelope Crocker
“I always thought Nortec was too big for me because they’re an advanced security group. I didn’t know they were for the little guys too.”
attorney-at-law and managing partner at Kresses & Piasecki
“They’re our IT department. We reach out to them and they are almost always able to solve the problem within the hour, if not immediately. We absolutely love working with them.”
CEO and founder at J Street Group
“With Nortec, we know we have a long-term relationship. They continue to work with us to identify technology priorities and help us make the right decisions to sustain our rapid growth.”
Controller at Fastcase
“We’ve been with Nortec since 1996. Thanks to their responsiveness and the bulletproof backup and recovery plan they had in place for us, we were able to recover in less than half a day when disaster hit.”
Database and Technology Director at NPES
“Anything we used to do in hours now takes just minutes.”
System Administrator at The Interstate Family of Companies