Simplicity of Management, Powerful Feature
Set, and Reliability Are Key Benefits to
Renowned Health Organization
Baltimore Behavioral Health provides a mix of short-term, long-term and outpatient health services, including substance abuse and detoxification treatment The organization has been providing these life-saving and community -preserving services since 1978.
Baltimore Behavioral Health was growing in number and size. Faced with an outdated Panasonic telephone system, BBH decided it was time to take advantage of the network infrastructure already in place for the LAN and capitalize on the cost-savings, ease-of -use, and simplified management benefits of Voice over IP (VoIP).
After reviewing solutions from 3COM, Cisco and Mitel, and evaluating them closely, Baltimore Behavioral Health decided on a Mitel IP system from Nortec, including switches, telephones, and software.
The Mitel solution simplifies common administrative tasks, improves reliability with a distributed architecture, and gives employees powerful handset features that are tightly integrated with Microsoft Outlook.