Nortec Communications Achieves High Customer Satisfaction Rating
April 29, 2016
World-Class Score Far Above Similar IT Services Firms
FALLS CHURCH, VIRIGINA - April 29, 2016 – Nortec Communications, Inc. is pleased to announce that is has a received a customer satisfaction rating well above average IT service providers, based on the NetPromoter standard.
The Net Promoter Score is a management tool that can be used to gauge the loyalty of a firm's customer relationships. Scores of over 30% are considered to be “Good”, over 50% “Great” and over 70% “World Class”.
Nortec’s Net Promoter score for 2015 was a World Class score of 72%.
Throughout 2015, Nortec customers were surveyed asking two simple questions to gauge satisfaction:
On Scale of 1 – 10 How likely are you to recommend Nortec?
Why that score?
Respondents were grouped as follows:
Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others
Passives (score 7-8) are satisfied but unenthusiastic customers
Detractors (score 0-6) are unhappy customers
A Net Promoter score is calculated by subtracting the percentage of detractors from the percentage of promoters. Net Promoter scores typically fall in the 30% - 50 % range for the IT industry.
“Our score of 72% underscores our focus on customer satisfaction and dedication to continuous improvement,” said Andrew Grose, President. “Customers are central to everything we do, and we are happy to know that approach is coming through loud and clear.”
About Nortec Communications, Inc. Nortec is a premier Systems Integrator and Infrastructure leader. Our solutions are both cloud based and on-premise in the areas of Unified Communications, Messaging, Management, Storage, Security and Virtualization. We are committed to earning the trust of our clients by delivering excellence throughout the entire project lifecycle. We are the winner of several prestigious vendor awards from companies such as Microsoft and ShoreTel. Nortec is a privately held corporation advising organizations since 1991.