ShoreTel Managed Support Services

Once you’ve made the switch to ShoreTel Connect, either on-premise or in a hybrid configuration, Nortec offers the expert support services and personal customer service to help you get the most out of your unified communications. Unburden your IT department and let Nortec’s ShoreTel Managed Support Services take responsibility for your ShoreTel UCaaS solution after it has been deployed. Our comprehensive post-install managed support services ensure that your unified communications are working at their maximum potential to help increase productivity and decrease complexity for end-users.

Nortec will handle all aspects of managing the solution including:

  • Configuration changes and updates
  • Software upgrade/patch testing and release management
  • System capacity management
  • Availability and event management
  • Incident & problem management
  • Remote monitoring and proactive fixing of faults
  • Escalation to ShoreTel when necessary

At Nortec, our managed service offers top-to-bottom support for ShoreTel unified communications in order to assist you every step of the way. For each client, we implement a full-service strategy from deployment through the complete lifecycle of the operation. Our proactive managed services offer peace of mind for those who want issues addressed as soon as they arise. Service levels are designed specific to the needs and requirements of the customer and their locations and can be based on response or availability.

Ready for a reliable partner to manage your unified communications? Contact Nortec today.